Q-What is Verified by Visa/MasterCard SecureCode?
A: Verified by Visa/ MasterCard SecureCode is a service that will let you use a personal password/ SecureCode with your SBI card, giving you added assurance that only you can use your SBI Card to make purchases over the Internet.
Q-What is the benefit for consumers?
A: It provides added assurance by authenticating the cardholder while using the SBI Card Visa/MasterCard card to make purchases online.
Q-Is my personal information safe and secure?
A: Yes. Your information is transmitted using a high level of encryption and is stored on a secure server.
Q-How does Verified by Visa/ MasterCard Secure Code work?
A: Verified by Visa/ MasterCard SecureCode provides you with a Password/ SecureCode to protect your online transactions, just like you use your PIN at an ATM. Here are the steps:
Select the goods or services you want from a Verified by Visa/ MasterCard SecureCode online store and proceed to the payment page.
Enter your SBI Credit Card number and the online store will connect with SBI Card to check whether your Card is secured with Verified by Visa/ MasterCard SecureCode.
SBI Card initiates a Verified by Visa/ MasterCard SecureCode pop-up window on your computer screen that includes your Shared Secret/Personal Assurance Message (PAM)/ Personal Greeting.
Look for and confirm your PAM/ Personal Greeting then enter your password. SBI Card will then confirm your identity to the merchant.
Your payment is authorized and your order is placed. It's that simple!
Q-Can I register my non-Visa payment Cards with Verified by Visa and non- MasterCard payment Cards with MasterCard SecureCode?
A: Currently, Verified by Visa is only offered to protect Visa Cards and MasterCard SecureCode to protect MasterCard Cards.
Q-After I register, how long does it take for Verified by Visa / MasterCard SecureCode to become active for my card?
A: The added protection of Verified by Visa/ MasterCard SecureCode is available as soon as SBI Card confirms that your registration is successful. You may begin shopping at participating stores by selecting the list of participating online stores featured on your local Visa/MasterCard website or on www.visa-asia.com/verified / www.mastercard.com/securecode.
Q-Do I need any special equipment or software on my computer?
A: No. All you need is an Internet connection and Internet Explorer, Netscape or AOL browser software version 4.0 or above. To find out if your browser is compatible, go to the "Help" menu on the upper right-hand side of your browser and select the "About" option. It should tell you what version is installed on your computer.
Q-Where can I shop with Verified by Visa?
A: Look for the Verified by Visa/ MasterCard SecureCode mark on participating online stores or check the list of current participants on your local Visa/ MasterCard website and on www.visa-asia.com/verified / www.mastercard.com/securecode
Q-How will the online store know that I have Verified by Visa/ MasterCard SecureCode?
A: Participating online stores will automatically recognize your Visa card number if you have registered it for Verified by Visa and a pop up will be shown asking for your Verified By Visa password.
Q-Can I get the benefit of Verified by Visa/ MasterCard SecureCode security at online stores that are not participating in the service?
A: No. However a number of online stores have the service available to them. In the meantime, if an online store you trust is not yet participating, use common sense and follow safe shopping tips on your local Visa/ MasterCard website or at www.visa-asia.com/verified / www.mastercard.com/securecode.
Q-Can I register with my existing SBI Card or do I need to apply for a new one?
A: You can register with your existing SBI Card for it to be protected by Verified by Visa/ MasterCard SecureCode.
Q-Can I register more than one SBI card?
A: Yes, you can register all of your SBI Credit Cards.
Q-What is a Shared Secret/Personal Assurance Message or Personal Greeting?
A: When you register for Verified by Visa/ MasterCard SecureCode, you may be asked to create a Shared Secret/Personal Assurance Message/ Personal Greeting. When you pay online, always look for this Shared Secret/Personal Assurance Message/ Personal Message to ensure that SBI Card is authenticating you.
Q-What if I forget my password?
A: If you forget your password, you may reset your password (create a new password) after entering your Credit Card number, CVV, Date of birth and Card expiry date.
Q-If I suspect someone has stolen my password or used it to make fraudulent purchases, what should I do?
A: Contact SBI Card helpline immediately and report the same.
Q-Can an Add-On card be registered for this service?
A: Yes, however during registration the DOB entered by the Add-On Cardholder should be that of the primary cardholder. Card Number, card expiry and the CVV numbers will be that of the Add-On card.
Q: Can the Shared Secret be changed by me from time to time?
A: Yes, you can change the shared secret by logging into your Verified By Visa/MasterCard SecureCode account. For users whose Verified By Visa/ MasterCard SecureCode service gets activated during shopping, a default shared secret is created by Visa or MasterCard for your account. This can also be changed to the one of your choice by logging into your Verified By Visa/MasterCard SecureCode account.